When you shop with First Friend, it is our top priority to deliver quality products and the most enjoyable and hassle-free online shopping experience. Keeping in mind, our Returns Policy is also safe, easy and transparent.
In which cases can I return the product?
A product is damaged. First Friend has a highly stringent Quality Control Department; however, at times, a few hitches might go unnoticed. You can return a product in the following two scenarios:
- The wrong item was delivered.
- All our products have a 3-month warranty period if your product has any quality issues such as
- bedding – colour bleeding
- Diaper bag – Zip snag or material abrasion
We are happy to repair or replace your product. However, if the product gets damaged due to overtime usage or an accessory gets lost, First Friend cannot be held responsible for repairing or replacing the product.
When can I return the product?
Please get in touch with us within 48 hours from the date of receiving your shipment.
Products returned after 1 week of receiving will not be accepted back.
What is the returns procedure?
Step 1 Call our Customer Service on +91 93102 66434 between 10.00 a.m. and 7.00 p.m. (IST) from Monday to Saturday. You can also email us at firstfriend97@gmail.com
Please mention your name, order number & the reason for the return.
Step 2 Once your returns request is validated over the phone, you will need to ship the goods back to us at the following address. The courier charges for the return will be borne by the customer and not First Friend. First Friend does not provide reverse pick-up service at the moment.
DnD Baby Products
A-50/ 70 Rama Road
Industrial Area
New Delhi – 110015
# +91 93102 66434
Step 3 After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, we will ensure that we replace or exchange the product as per your wish. Or we can issue a merchandise credit for the same amount.
Your returns issue will be closed within 10 days of our receiving the return package from you.
What is the Return Policy for discounted products?
First Friend does not offer replacements on discounted or season-end sale products.
Terms & Conditions for Return:
1. The final decision on whether a returned item will be approved or rejected lies completely with the First Friend Quality Assurance Team.
2. The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentation, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
3. The product you’re returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won’t be processed and the items will be sent back to you (at your request).
4. PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED, OPENED OR SOILED CONDITION.
5. If we cannot send you a replacement for the item you have returned, we will offer you a credit note for the same. (Validity for the credit note is three months from the date of issue). Store credit given to the customer is not transferable to other user/s.
Will I get a full cash refund on the return of the order?
No. First Friend does not offer a cash refund.
Once a payment has been made & product(s) are delivered. The customer can return the products to us in case they are unhappy with them. (Please note PERSONALISED products CAN NOT be returned or exchanged)
We are happy to exchange the product for you or issue a credit note valid for a year.
We DO NOT issue cash refunds.